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THE SILVER MOUNTAIN JOURNAL OF HOTEL & TOURISM STUDIES

(Hotel Management, Tourism & Hospitality,Sustainability, Technology & Strategies)

Edited By: Silver Mountain School of Hotel Management

Chief Editor: Dr. Narendra Kumar { Ph.D. ( Amity University, Uttar Pradesh, India) nkumar14@amity.edu }

Published Online By: A.S.A.P. Global Ebooks Private Limited

ISSN: Applied

Volume Details: Volume 1, Issue-1

Details of Journal (PAGES 1-9)

Contains: Title, Preface, Governing Body Details, From the Desk of Advisory Members, From the Desk of Vice-Presidents, From the Desk of President, From the Desk of Chief Editor, Theme and Sub-theme of the Issue

Article 1. Customer Experience & Personalisation: Emotional Connection & Storytelling (PAGES 10-18)

by Ms. Shrikala Sawant

Article 2. Destination Management & Tourism Promotion: Cultural Heritage Tourism (PAGES 19-25)

by Dr. Ngonidzashe Makwindi, Ntsotiseng Matjeka

Article 3. Destination Management & Tourism Promotion: Cultural Heritage Tourism (PAGES 26-34)

by Dr. (Chef) Subhadip Majumder

Article 4. Destination Management & Tourism Promotion: Tourism Infrastructure Development (PAGES 35-37)

by Mr. Kushal Pokharel

Article 5. Destination Management & Tourism Promotion: Tourism Infrastructure Development (PAGES 38-52)

by Dr. Roxana Michaelides

Article 6. Food & Beverage Management: Technology Integration in Service Delivery (PAGES 53-59)

by Dr. Aravind Kumar Rai, Dr. Sandilyan Ramanujam Pagaldiviti

Article 7. Food & Beverage Management: The Integration of AI and Robotics in Transforming Guest Dining Experience (PAGES 60-65)

by Ms. Rafiya Banu

Article 8. Global Trends: Gender Equality & Women's Studies (PAGES 66-89)

by Ms. Stuti Majumder

Article 9. Global Trends: Wellness and Mental Health Tourism - The Ultimate Retreats in Hospitality (PAGES 90-95)

by Marica Mazurek

Article 10. Guest Experience and Personalisation: Holistic Health and Wellness (PAGES 96-103)

by Birendra Kishore Roy, Prof. (Dr.) Sandilyan Ramanujam Pagaldivi

Article 11. Guest Experience and Personalisation: Hyper Personalisation in Hospitality Industry: The Future of Tailored Guest Service (PAGES 104-110)

by Ms. Mousumi Mukherjee, Dr. Sumit Kumar Biswakarma, Dr. Sandilyan Ramanujam Pagaldiviti

Article 12. Hotel Design & Architecture: Temes & Conceptual Design (PAGES 111-122)

by Ar. Sounak Majumder, Dr. (Chef) Subhadip Majumder

Article 13. Sustainability & Eco-Friendly Practices: Sustainable Sourcing (PAGES 123-128)

by Dr. Mousami Chatterjee

Article 14. Sustainability & Eco-Friendly Practices: Sustainable Sourcing (PAGES 129-133)

by Chef Sugata Mukherjee

Article 15. Sustainability & Eco-Friendly Practices: Waste Management (PAGES 134-147)

by Ms. Sharada Jnawali

Article 16. Technology & Innovation: Blockchain & Security (PAGES 148-160)